I recently joined an IT company and because of procedural delays, access card was not given on the date of joining. So I had to take the services of a security guard to seek entry into my work place. The door to my workplace is placed a few feet away on the pathway adjacent to the security guards place of work. So the door will not be visible and hence on my exit, I used to knock on the door to gain the attention of the security guard. In case of few unsuccessful attempts, I resort to disturbing the employee sitting nearby to gain access to the door. I resorted to knocking procedure from day one after I notice a few employees doing so. Hardly did I ever thought about any other better means to seek the attention of the security guard to gain access to the door until the security guard requested me to call on his extension. Calling his extension will make things easier for everyone. At least I can easily be aware of his presence, so don’t end up knocking the door several times and causing trouble to others sitting nearby.
I suddenly realized how foolish I was, I could not even think of such a simple solution. All I did was blatantly follow the procedure set by other. Had I started questioned it, maybe I could have prescribed a better solution. The analogy might be very trivial and it might sound silly too. However, undoubtedly we are slaves to a certain process that defines how our day-to-day activities will be performed and it perfectly extends to our workplace activities too. We often fail to question the status quo and blindly follow a certain way of doing things. As mentioned in earlier 2 blogs, I am only reiterating the importance of ‘WHY’. Before I proceed any further let me clarify that I am not inimical to process, in fact, I always have great regard for processes as the success of all the major IT companies in India can definitely be attributed to their well-oiled processes. Without those processes, there would utter chaos in bigger organizations.
When business drivers change and the factors affecting the business change, the old process that catapulted the organization to the height of success will definitely let down unless the organization cautiously changes its processes. However when all those processes are indispensable to any organization and what I am trying to advocate here is that the radical thinking among individuals that spur innovation in process, business models, and product development according to the changing needs of the business will not be possible without the revival of the old processes.